Bug Busters R US ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit our website, contact us or engage our pest and wildlife control services.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

The personal information we collect depends on how you interact with us. This may include your name, phone number, email address, property address and any information you provide when requesting a quote, booking a service or contacting our team. We may also collect details about the pest or wildlife issue you are experiencing, photographs you provide or that are taken during an inspection, and records of our communications with you.

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information and pages visited. This information helps us understand how visitors use our website and improve its performance.

How we collect your information

We collect personal information directly from you when you submit an enquiry through our website, request a quote, book a service, contact us by phone or email, or communicate with our team.

We may also collect information automatically through cookies and website analytics tools when you browse our website.

Why we collect your information

We collect and use your personal information so we can provide our services, respond to enquiries, prepare quotes, schedule appointments, complete pest and wildlife control work, process payments and communicate with you throughout the service process.

Your information also helps us improve our website, understand how customers use our services and meet our legal and regulatory obligations.

From time to time, we may send you information about our services or seasonal pest advice where you have consented to receive these communications. You can opt out at any time by contacting us or following the unsubscribe instructions included in our emails.

Disclosure of your information

We do not sell or rent your personal information.

We may disclose your information to trusted third-party service providers who assist us in operating our business. This may include website hosting providers, payment processors, IT support providers, customer management software, email service providers and analytics platforms. These providers are only given access to the information necessary to perform their services and are required to protect your information.

We may also disclose personal information where required or authorised by Australian law.

Cookies and website analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website. Cookies allow us to analyse website traffic and improve the functionality of our website.

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

Security of your information

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. While we use appropriate security measures, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

Accessing and correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We will respond to your request in accordance with the requirements of the Privacy Act.

Third-party websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices or legal obligations. The most current version will always be available on our website.

Contact us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related complaint, please contact us.

Last updated: 16 July 2026